Terms and conditions of sale

1. Seller and scope

ProxyCardStock is operated by ARTJOURNEYAI, a SARL with share capital of 100 €, registered under 941 656 670 RCS Montpellier, with its registered office at 11 allée Roger Salengro, 34800 Clermont-l’Hérault, France. Contact: contact@proxycardstock.com.

These terms apply to orders placed on proxycardstock.com. The applicable terms are those in force when the order is placed. For purchases concluded under this version, the accepted version is retained at payment and recalled in the confirmation email, which includes a complete copy of the applicable terms. Earlier purchases remain governed by the terms applicable when they were concluded. The customer declares that they are of legal age or authorised by their legal representative. Provisions reserved for the “consumer” do not apply to a buyer acting for professional purposes.

2. Products and their use

The items sold are packs of blank sheets. The product page and selected pack specify the finish, format, paper weight, number of sheets and price. Any illustrations of finished creations do not represent cards included in the pack.

Photographs and renderings are indicative: the printed result depends on the customer’s printer, inks and settings. Before ordering, the customer checks that their printer accepts the format and thickness stated on the product page; we recommend a test on one sheet first. The customer alone is responsible for what they print and for respecting third-party rights: the sale of paper grants no right over third-party works or trademarks. These clarifications do not reduce the statutory guarantee of conformity.

3. Order, prices and payment

Prices are stated in euros. VAT is not applicable under Article 293 B of the French General Tax Code. The total is shown before payment, which is processed securely by Stripe.

Delivery charges are at least €5.90. They are higher for some destinations, served by other delivery partners. From €69.00 of items, €5.90 of the delivery charge is offered and only any surcharge remains due. The exact amount is shown before the customer confirms payment.

The customer selects their packs, checks their cart, enters their delivery details and accepts these terms. Final payment confirmation creates an obligation to pay. The order is recorded after payment confirmation, confirmed by email and, for an account holder, available in the customer account. Orders are limited to available quantities.

4. Delivery

Delivery is available in France and the other European Union countries, to a pickup point chosen by the customer at checkout. Where no pickup point serves the delivery address, delivery is made to the address, against signature only. Details are provided on the Delivery page.

In-stock orders are handed to the carrier within 3 business days of payment confirmation. Transit then usually takes 2 to 10 business days depending on the country. Delivery takes place no later than 10 business days after payment. After that date, the consumer may ask us to deliver within a reasonable additional period and, failing that, cancel the order and be refunded within 14 days.

Priority order option: optional, offered at checkout for €3.90 on top of the delivery charge. The order is then prepared as a priority within one business day of payment confirmation and handed to the carrier the same day; the carrier’s transit time is unchanged. If that preparation time is not met, the option is refunded on request.

If items become unavailable after payment, the seller informs the customer and refunds the affected items within 14 days.

5. Pre-orders

A pre-ordered item is paid for when ordering and shipped within the period shown before payment and recalled in the confirmation email. The end of that period is the latest shipping date; delivery takes place no later than 10 business days after that date. If either commitment cannot be met, we inform you and you may either expressly agree to a new date or cancel and be refunded within 14 days. Your statutory rights in case of late delivery remain applicable. An order containing a pre-ordered item ships in one parcel, unless it is split as described below. The priority option does not change the announced period: the order leaves first as soon as the restock arrives.

Where the items of one order ship on different dates, we may, with your agreement given before payment, split it into two separate orders: two payments, two invoices, two parcels and two delivery fees. Each order follows its own delivery, withdrawal and refund periods. You may also choose to receive everything on the latest date, in a single order.

6. Address, pickup and parcel problems

The customer is responsible for the accuracy of the address and pickup point they choose and contacts us as soon as they notice an error. The parcel is kept at the pickup point for the period set by the carrier.

If the parcel comes back because it was not collected in time or the address provided was wrong, we contact you. Failure to collect a parcel does not itself constitute withdrawal. You may request a new shipment at the actual shipping cost disclosed beforehand, or notify cancellation. If you exercise your statutory right of withdrawal, the rules in section 7 apply, including refund of the original standard delivery charge; only direct return costs lawfully borne by you may remain due. Otherwise, any costs claimed must be justified, attributable to you and permitted by law; there is no automatic deduction. Without an answer within 30 days, we refund the payments received. No costs are charged to you for an error attributable to us or our carrier.

We remain responsible for your order until it is handed over to you. For quick handling, report a damaged or incomplete parcel within 7 days with photos of the packaging and sheets. This period is indicative and does not limit your rights.

7. Withdrawal and returns

The consumer may withdraw without giving a reason within 14 days of receiving the parcel. Use the online function “Withdraw from a purchase”, available at the bottom of every page (online form), or send any clear statement to ARTJOURNEYAI, 11 allée Roger Salengro, 34800 Clermont-l’Hérault, France or to contact@proxycardstock.com. We send an acknowledgement of receipt by email.

The goods are sent back to ARTJOURNEYAI, 11 allée Roger Salengro, 34800 Clermont-l’Hérault, France no later than 14 days after the statement. Return costs are borne by the consumer. We refund all payments received, including standard delivery, no later than 14 days after the statement, using the payment method used for the order; we may wait until we have received the goods or proof that they were sent.

The consumer is only liable for diminished value resulting from handling beyond what is necessary to check the paper: sheets that are printed, cut or damaged lead to a proportionate reduction of the refund. This rule does not remove the right of withdrawal. More on the Returns page.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract): “To ARTJOURNEYAI, 11 allée Roger Salengro, 34800 Clermont-l’Hérault, France, contact@proxycardstock.com: I hereby give notice that I withdraw from my contract of sale of the following goods: […]. Ordered on / received on: […]. Name of consumer: […]. Address of consumer: […]. Date: […]. Signature (only if this form is notified on paper).”

8. Statutory warranties

The French text of this notice, set by decree, prevails. To use these warranties: ARTJOURNEYAI, 11 allée Roger Salengro, 34800 Clermont-l’Hérault, France, contact@proxycardstock.com. Give the order reference and a description of the problem.

9. Liability

We may be released from liability to the extent that we prove that a delay or failure is attributable to the customer, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure. For a buyer acting for professional purposes, our liability for compensable loss is limited to the amount of the order, except in case of fraud, wilful misconduct, gross negligence, personal injury or where the limitation would deprive an essential contractual obligation of its substance. This limit does not reduce statutory consumer rights. The statutory right of withdrawal applies to professional buyers only where the law expressly provides for it.

10. Complaints, mediation and applicable law

First send your complaint in writing to contact@proxycardstock.com. The seller has not yet appointed a consumer mediator. This missing designation does not remove the consumer’s rights under the law. These terms are governed by French law, without depriving the consumer of mandatory provisions and jurisdiction rules applicable to their situation.

11. AI Studio and credits

Purpose. From their account, the customer can have a card image they supply redrawn sharper by an artificial intelligence model operated by a third-party provider. The result is an image generated by AI. The service is reserved for accounts whose email address is verified; it is not available to purchases made without an account.

Nature of the result. The model repaints the image: it may alter details, symbols or text. The customer compares the image before and after and reads any text again before printing. Exact fidelity to the original and acceptance of every image by the provider are not promised. These characteristics do not exclude the statutory guarantee of conformity or remedies for failure to supply the agreed service. Sharpness is expressed in dots per inch (dpi), computed on the pixels actually received over the width of the card. An image takes a few dozen seconds; the “Economy” option is delivered within 24 hours.

Refusal and failure. The provider may refuse to process an image. An image that is refused, or that fails for any reason, costs nothing: the credits held are returned in full and an offered image is not counted. Repeated refusals may temporarily suspend access to the service.

Content and rights. The customer declares that they hold the rights needed on the image they supply, or that they use it within what the law allows, and does not supply an image that identifies a person without their consent. The generated images are intended for personal, non-commercial use, in particular playing with friends and testing decks. Reselling them, or presenting them as authentic cards, is prohibited. The customer must ensure that their creations are clearly identifiable as unofficial copies, including by adding “PROXY NOT FOR SALE” where needed. The artwork, names, symbols and frames of card games belong to their publishers: the AI Studio grants no right over them. Unlawful or hateful content, sexual content involving minors and content infringing the rights of others are prohibited; ProxyCardStock may delete reported content and suspend the account. ProxyCardStock claims no right over the generated image; an image generated by AI may not be protected by copyright.

Credits. Credits are an internal payment unit, neither currency nor transferable, except for the refund below. For 413 / 600 / 980 dpi, the prices are 2 / 3 / 4 credits in Economy mode and 4 / 5 / 7 in Fast mode. Reinventing a scene costs 3 / 4 / 6 in Economy and 6 / 7 / 12 in Fast mode. Each style creates a separate image. Prices are shown before confirmation and frozen for the request. These prices apply to new requests, including those paid from an existing balance.

Packs. €5: 200 credits; €10: 400 credits + 20 free; €20: 800 credits + 80 free; €50: 2000 credits + 400 free; €100: 4000 credits + 1200 free. What a pack gives to the account (credits of the pack, free credits of the pack, level bonus and any ×2 offer) is shown before payment and recalled after it.

First purchase of each denomination. Until 31 December 2026 inclusive, ending at midnight Paris time, once per person and per denomination, the base credits and the volume bonus are doubled. Buying the €5 pack uses only that denomination’s offer; the others remain available. The level bonus is added once, on the base credits at the level before checkout. The offer and its deadline cannot be reset by a refund or account recreation. A quote reserved before the deadline remains valid until its payment session expires. An unpaid checkout temporarily reserves the offer until its payment session is confirmed expired. The final total is shown before payment. Older purchases retain their original offer.

Validity. Purchased credits are valid for one year from the account’s last paid credit pack purchase: every credit pack purchase extends the whole balance. On expiry, the remaining balance is removed. Credits held by an image in progress are not affected: they are consumed if the image is created, and removed if it is not.

Loyalty. Levels depend on the total amount paid on the site for credit packs and paper items, after promotions, excluding shipping costs and less refunds. Purchases on Etsy do not count. The thresholds and bonuses are: Bronze from €0 (+0% credits), Silver from €10 (+10% credits), Gold from €50 (+20% credits), Platinum from €100 (+30% credits), Diamond from €200 (+40% credits). Levels are retained for as long as the programme exists, without any time-based decrease or requirement to buy again within a given period. Existing accounts retain the level preserved when the programme changed. The loyalty bonus applies to the base credits of the pack, not to its free credits, at the level the account had before the purchase, and is added to the free credits of the pack. The doubling offer for each denomination is combined with this level bonus as described above. A full or partial refund reduces the spending total: the level and the bonuses on later credit packs are recalculated from the amounts kept, while preserving the existing account’s protected level; any excess loyalty credits are removed from the balance. No paper discount is granted by a loyalty level. When several images are waiting, those of the highest levels start first; an image that has waited more than ten minutes goes before all the others.

Credit gift with each paper order. Each new paid paper order on this website automatically credits the same customer account, with no code to enter: 100 credits for items below €20; 200 credits for items from €20 and below €50; 300 credits for items from €50. The gift is calculated on the amount paid for the items after promotions, excluding shipping costs. The unused bonus expires 60 days after payment; purchasing credits does not extend this deadline. A full refund cancels only the unused bonus, without debt or any deduction from purchased credits. Earlier orders and Etsy orders retain their single-use gift code, redeemable within 90 days of payment: a full refund invalidates an unused code; credits already redeemed remain granted, with no debt. A partial refund does not change the gift amount. These gift rules do not limit refund rights or statutory warranties, and obtaining a refund does not depend on returning the gift.

Free credits. Every account with a verified email address has 10 free credits per calendar month (Paris time), at any sharpness, not carried over from one month to the next. An image is offered in full when the free credits left cover its price; when some are left but not enough, they are used first and the rest is taken from the balance, and without any free credit left the image is paid in full with the balance. Economy requests also use the monthly free credits first. ProxyCardStock may change or suspend these free credits.

Withdrawal. The consumer may notify withdrawal within 14 days of purchasing a credit pack (article L221-18 of the French Consumer Code), by writing to contact@proxycardstock.com or using the online withdrawal form. We refund the amount due without undue delay, within 14 days of the notification, using the same payment method. A refund removes the matching credits from the balance, in proportion to the amount refunded and on the total received, free credits and bonuses included. A payment disputed with the bank and reversed by it is treated as a purchase refunded in full.

Before a pack payment or a paid generation when the current consent is missing, the customer ticks a box that is not pre-ticked: they accept these terms, expressly request immediate performance before the withdrawal period ends and acknowledge that the right is lost only once the contract has been fully performed. The wording, date and version are recorded; the request is recalled in the purchase confirmation email. If the consumer withdraws after expressly requesting early performance, only the amount proportionate to the service actually supplied until notification remains due (article L221-25), calculated against the agreed pack price and the consumed credits out of all credits received. No amount is due for this performance if the express request or the legally required information was missing. Generating one image does not itself extinguish withdrawal from the credit pack: loss under article L221-28, 1° requires full performance of the contract and prior express acknowledgement. Consumed credits remain subject to remedies for non-performance and statutory warranties.

Statutory digital warranties. The notice below applies to the distinct supply operations of the AI Studio. The French statutory text prevails. To make a claim, contact ARTJOURNEYAI, 11 allée Roger Salengro, 34800 Clermont-l’Hérault, France, contact@proxycardstock.com.

Transparency. Every image produced by the AI Studio is marked “Image generated by AI” at creation, in the library and when it is applied to a card. The image supplied is sent to the provider (OpenAI, established outside the European Union) to create the result: see the privacy policy.