Resource centre
Troubleshooting
Jams, smudging or alignment: check possible causes in the right order.
Explore the guides ↓3 practical guides
- 5 min · Guide
Avoid jams with thick paper
Identify an exceeded limit, wrong path or loading issue before another test.
Read the guide → - 5 min · Guide
Ink smudges or will not dry: what to check
Check ink, printing face, coating and driver in an order that avoids wasting sheets.
Read the guide → - 6 min · Guide
Align the front and back of your cards
Separate scale errors, turning orientation and feeding shifts before adjusting offsets.
Read the guide →