Avoid jams with thick paper

Clear the sheet following the manual

Stop the batch at the first blockage. Use the model’s clearing procedure rather than pulling randomly or pushing a second sheet behind the first. The manual specifies covers, order and conditions to follow.

Before restarting, check for remaining fragments and inspect the sheet. A fold, a mark in the same place or several sheets pulled together point to different causes: record the exact symptom.

Rule out exceeded media limits

Compare size, thickness and weight with published data for the path actually loaded. A manual-feed limit does not apply to a cassette. A figure restricted to manufacturer photo papers does not validate every third-party cardstock.

If a known limit is exceeded, change media or use a permitted path. If thickness is missing, do not infer it from weight. Thick-paper mode does not turn out-of-limit media into permitted media.

Check loading and sheet condition

Check orientation, edge guides and sheet count against the model procedure. Over-tight guides can obstruct a sheet; loose guides can allow its angle to vary. Keep paper flat and do not reuse a sheet already folded by a jam.

1. Try plain paper to check basic operation.
2. Reread instructions for the path intended for thick media.
3. If the media is permitted, load a single sheet when the manual requires it.
4. Stop if the same jam returns and keep model, paper, path and a defect photo for support.

Questions about this guide

Sources

Manufacturer limits apply to the media and feed paths stated in each document. A documentary match is not a physical test of our cardstock.

• Published paper specifications and packs ↗